Princess Cruises

Booked cruise and flight through Princess, purchased insurance. 3 days before cruise A.A.

contacted to say change flight, bad weather coming. Called Princess to change flight and they refused. Day before cruise, flight changed multiple times and eventually cancelled. Called Princess, they were unable to get us to port in time for departure.

Princess is refusing to reimurse cruise/deposit and airfare...none of which was used.

I did not miss this cruise due to my own lack of judgement, I missed this cruise because of irresponsibility of Princess Cruises.

If I had book flight thru A.A. directly they would have allowed me to change my flight and arrive at port.

Princess Cruises REFUSED to change my flight, even though I requested it to be changed 3 days in advance of storm.

Princess is 100% responsible for this missed trip, and I am requested 100% of my payment/deposit be reimbursed.

Thank you.

In December 2024, we purchased an Ultimate Future Cruise Package for $15,000 onboard the Majestic Princess that included a Premium Land Stay and Hotel Savings Package. We booked a future cruise in May 2025 again on the Majestic Princess, and afterwards, we booked a hotel from the Princess recommended hotels list in Amsterdam. When we got to the hotel, we learned that it did not have an elevator and that the room was on the 3rd floor. We asked if we could get help with our (2) 45 lb suitcases, but they did not have anyone to help. We are 77 years old and fairly fit, but not lugging these suitcases up narrow steep poorly lit stairs. The room was down the street in another building, and we encountered a drunken street person trying to refill a bottle of booze from another, blocking the doorway with no hotel personnel in sight. We decided to look at the room anyway, and when we climbed the stairs to our room, it was so small that we would not be able to navigate around the suitcases. The room was not close to the advertised picture, and the window opened to a brick wall a few feet away. We went to the front desk and let them know it was not acceptable nor accessible and wanted a refund, which they declined. We went out into Amsterdam to find a room the same day (for 5 nights) and were fortunate to find one for quite a bit more money, but it had an elevator and staff.

Now the complaint: On 6/27/25, we contacted Princess Promotions upon returning home at the number printed on our promotion package (888-403-****) and talked to Jared Schneider about receiving a refund for the hotel we booked through Princess, who was very accommodating and eager to resolve our problem. He requested that we send copies of the hotel booking and the second hotel we had to book that day, plus any receipts we incurred in this process. He also requested any photos we had of what we experienced. (See below) We did so within a day, and Jared said he would personally get back to us the following week after he reviewed it with his management. After waiting over a week, we again called Princess Promotions on 7/8/25 but could not connect with Jared, and were sent over to Daryl who, after explaining the whole ordeal again to him, said he would look into it and get back to us.

No call back: So we called again on 7/9/25 and were told that Jared would call us back and to stay close to the phone, but no call back! We called again on 7/10/25, talked to K'Anne, and she promised another call back...but no call back, again! We waited a week and still no one from Princess contacted us, so we called again on 7/17/25 at 2:33 PM and talked to Rufa, who told us the supervisors were in a meeting and to call back in ½ hour.

Called again at 4:15 PM and talked to Aljes, so we asked for a supervisor when we learned that our original contact person Jared Schneider is the supervisor! All this has led us to try to reach out for someone at Princess Promotions to contact us and resolve this problem. Sad :-(

Jared's email is jschneider@***.com

Our package # PPR-FCP-041179*-***7547

Member # 857507****

We had to hand our passports to princess on sailing for a visa for Lombok. I had already purchased a Visa which I gave them with my passport.

Once we had reached Lombok we received our passport and visa back. There was no passport control at Lombock. Once cruise completed I flew to Bali, on entering Bali my passport had a male Shiek from Sadia Arbia attached to my passport so I was denied entry and had to purchase a new visa and my passport would not work due to the wrong visa attached for someone else. Eventually after over and hour was given entry on my exit from Bali same thing passport not working (the chip) due to the incorrect visa of someone else.

I have tried all avenues to report this to Princess, but their website will not accept. Please check everything when handing over your passport as there is no due diligence by Princess. Will never cruise with again I am still waiting on an $85.00 refund from a purchase I returned as still silence. Also the last day of our cruise to Singapore on Crown Princess, they drained all pools closed the casino at 12 midday we paid for 19 days but could not use all facilities on the 18th day the day before we arrived in Singapore, not enough staff to serve drinks waiting 45 minutes to be served in all bars on deck 7 and no service for drinks in the casino when it was open during the cruise.

Paid for drinks package but was a waste of money as you could not get a drink.

My husband's visa was ok and he got thru passport control no problems with his visa so how did they totally muck up mine? Not a great experience on Princess will

Flight from Chicago to Fairbanks, AL, on a Princess cruise (5 days land & 7 days onboard ship) canceled due to weather.

That event caused us to miss part of the land portion (hotel stay) and the next day booked excursion.

Have made 5 requests for a cost breakdown for travel insurance submission with no response from Princess. The first request was through our travel agent, who received an immediate automated reply on 9/2.

Talked with an agent on 9/15 (finally) who was not at all happy to talk to me 13 days after the 1st of 5 requests.

She said she would work on it right away. It has been 7 days now with no response.

I booked a cruise and my agent Olly told me to check the price online and if the price drops they will reimburse me. I tried to contact him using his extension multiple times and received no call back.

When I called Princess, they told me they don't change the price and the price online is for a new booking, which they won't give me the lower price without losing my deposit. After arguing with them on the phone for an hour and asking for a supervisor, they told me they could give me $120 on-board credit per person, which will add up to $240, but if they honored the lower price like Olly said, I would save over $400. This is going to be my first and last time sailing with Princess.

Worst company; my cruise isn't until June. I hope I have a better experience on the ship than I have now.

I am an elite status traveler on Princess. Unfortunately, I recently became a single traveler.

The Princess pricing structure is such that, as a single traveler, you actually pay more than a couple, and in some cases more than a family of four. I understand paying a single supplement, however, I don't understand why single traveler's pay more than double the price of the cruise. When you call and ask them, they say it just how the system works.

Why don't they hire a programmer to "fix" the system? There are too many wonderful cruise lines that do accommodate single travelers for me to pay more than double on Princess.

Would like to do a review didn't have the internet on flightmode and on the go
To Whom It May Concern:
We would very much appreciate an opportunity to submit a review on the Crown Princese. We were aboard the ship for 6 nights from Sydney to Melbourne from the 19th to the 25th of March 2025.
It was a wonderful excursion and believe our review would help others appreciate our experience on board the Crown Princese.
Would you please send a means to submit a review to your website.
This will be gratefully appreciated. Please send to my email address in this email.
Kindest regards,
Martin and Denise Diehl

My first and last cruise ever!
This 11 day nightmare couldn't end soon enough. The weather was terrible which couldn't be helped but we only had 4 destination stops and one got canceled, so we had 8 cruise days of monotony.

All excursions were also cancelled, they don't just refund your card, you have to wait 3 weeks for a check in the mail. ABSOLUTELY NO FOOD OR DRINK OPTIONS FOR DIABETICS. No sugar free cocktails, no sugar free sodas, no sugar free red bull or rockstar, no sugar free hot chocolate, no sugar free desserts. NOTHING!

And the cruise knew my husband is diabetic because I confirmed that there was a refrigerator in the room to keep his medication cold. And I'm sure out of the 3500 people on board there was more than one diabetic! The 8 foot long wood headboard was being held on by 3 small pieces of velcro tape. 2nd day, while taking a boredom nap, it fell on my head!!

I called the guest services 18 times because no one would answer. The call just times out after so many rings. So 18 individual calls, all timed out. When they finally answered, they said to just hang it back on the wall.

I said no because IT HURTS WHEN IT FALLS OFF THE WALL ONTO YOUR HEAD. We argued back and forth, alot! They really wanted to come hang it up. The next day they called me and asked if they could see the spot it came off the wall.

Was this going to be a trick? Yes, it was. They showed up with the headboard with more stickers on the back and hung it up. Every morning and night, we had to push it back on the wall because you could hear the velcro detaching.

There was not enough seating. At the buffet we would wander around with our food (nothing is served hot, just mildly warm) getting colder and colder looking for a table. If someone got up 5 people would swarm the table trying to get a place to sit. EVERY SINGLE MEALTIME WAS LIKE THIS!!

TOOK 30 MINUTES TO GET A TABLE! This was so tiring and we started eating in shifts. We would find a table, then one of us would get up to get a plate and come back so the other person could go get a plate to eat. I got tired of never enjoying meals together.

We started just eating hot dogs or pizza at the mini take out place. But pizza and hot dogs got very old meal after meal, day after day. Most of the people on the cruise were asian and I think the food really catered to an Asian palate. Served fish breakfast, lunch and dinner at every meal also beans and lentils at every meal.

There was other stuff but it all tasted fishy and everything is cold to start with. I think they cook it somewhere then bring it a long way to the buffet because an already toasted English muffin was cold enough butter wouldn't even spread on it. Runny, fishy eggs, fishy potatoes. Ugh so fishy tasting.

They served what they called "biscuits and gravy". The biscuits were hard shiny balls that you had to crack on a sharp surface to split open. The gravy was just flour with milk in it. No pepper, no salt, no sausage or bacon.

Pure runny white liquid (see in pics). It was served in a 6inch long, 4 inch deep container everyday. It just sat there because it was so gross. If they had someone who knows how to make B&G and serve it hot?

They would have had people eating it up!
All the on board activities were lame. There was a knitting group daily, inches of gold which is just some dude selling chains by the inch. Anything fun was so crowded like comedy or trivia, but it only lasts 30 minutes. By the time you find a seat and get a drink, it's over...now what?

We just slept alot. Saw one bear, some seals and lots of otters. That's it and that was in glacier bay. So only one day.

Apparently up front of the ship a few people saw whales. Why not announce it so people can know what side of the ship to look? I asked for a wake up call if the northern lights were visible, because this was the one time it was visible down to San Francisco California. So if we're in Alaska, I'd like to see it too.

They said they don't do that. I was told to ask about it because Carnival and a few other big cruise lines do it. Not princess! We gave up and just stayed in our room for the last 4 days, watched a lot of movies and only left to get a hot dog or pizza.

We had room service included but very limited menu and you could NOT add instructions, like allergic to tomatoes.

So everything was sandwiches or burgers with tomatoes...I'm allergic to tomatoes, thanks for no food I can eat.
I even bought the insurance, but it doesn't matter . Princess won't even respond to my awful trip and complaints.