Latest review first
This is the letter I sent to Princess Cruises and they responded to me in a week with compensation that is not close to what would match our inconvenience we dealt with a complimentary 2 people dinner in restaurant on a ship when I book before November 2019 for a...Read more
Company wrote 0 public responses to the review from Nov 20.
My husband and I booked a cruise to Alaska on the Star Princess, the sail date was September 19, 2018- October 1, 2018. The booking number was WL6K3K room number was B732. We did this to have a chance to reconnect after our son's death in early 2017. It was a huge...Read more
Company wrote 0 private or public responses to the review from Oct 19.
- Leaving the ship to come home
I didn't like
- Dirty silverware food poisoning
- Neglect and abuse
- Lack of care
We have constantly seen customer service at Princess Cruises decline over the past few years. I had a problem on a cruise in January this year with the soft mattress Princess now uses on all their cruises because of a back issue. My travel agent contacted Princess...Read more
Company wrote 0 private or public responses to the review from Oct 10.
I am booked on a cruise leaving NY in Nov. and was sent an email to received 25% off of on board celebration packages. I went online to my princess booking page and tried to book 3 of them. The discount did no apply. So, I called customer service, spoke to someone who...Read more
Company wrote 0 private or public responses to the review from Jul 29.
Princess Cruises - Damaged luggage
On collecting our luggage from disembarkation in the port of Seattle 12 May 2018 we had one badly cracked suitcase. Lady at the port filled out a report form ect and explained to write to princess on our return home with copy of report photos of damaged luggage ect....Read more
Company wrote 0 private or public responses to the review from Jun 07.
Our cruise was March 18-25 from Ft Lauderdale to 3 islands. We purchased from Princess the transfers from the airline to the ship. Upon boarding the bus we learned there were passengers for both the Carribean and the Regal ( our ship) the driver stopped first at the...Read more
Company wrote 0 public responses to the review from Apr 12.
I flew from NY back to Vegas for a free cruise certificate on Princess Cruise Lines offered by the Venetian hotel and casino in Nov. 2017. The certificate said to reserve the cruise by March 15th 2018. As I already had three cruises on another line scheduled for early...Read more
Company wrote 0 private or public responses to the review from Mar 21.
LOOKED FORWARD TO 16 DAYS ON "GRAND" FROM SFO to Hawaii. . and Mexico !What A DISAPPOINTMENT FROM OUR PREVIOUS EXPERIENCES. THIS WAS OUR 12TH CRUISE,AND After this , the end.!!Balcony suite SAD -=14 inches between foot of bed and wall. Bathroom compact, TV unuseable,...Read more
Company wrote 0 public responses to the review from Mar 15.
I caught the toe of my shoe on the metal part of the top stair going into the theater. Was taken to the medical office for check up and now have a bill for 919.68. I would think princess cruise line would have to carry insurance in case a passenger was injured while...Read more
Company wrote 0 private or public responses to the review from Mar 09.
Princess Cruises - A warning to all Princess Cruise customers going to Hawaii. Don't go in a LIONESS STORE.
This is a warning to others. At all theses islands you will find very pushy Lioness facial cream salesmen. They will absolutely pull you into their shops. DO NOT ALLOW THIS TO HAPPEN. You can't get away from them and they are so pushy they almost MAKE you buy the...Read more
Company wrote 0 public responses to the review from Mar 06.
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