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The first (and only) good sign I was getting from Princess Cruises. The casino was the middleman and unable to extend my booking time, which was just as I thought. They suggested to call back and ask for a manager. I did, but they said the department that I needed a...
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1.6
Product
Princess Cruises Cruise Booking
#1216017
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After much to-do again, they allowed me to use some of the credit toward this trip, but there was still $12,599 remaining out of the original expenditure as the credit only covered basic room charges, so I also paid additional fees to take that trip. Last month, I...
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4.0
Product
Princess Cruises Cruise Booking
I liked
  • Cruise itself
I didn't like
  • Dishonest insurance policy and rip-off of my credit due
#1203531
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Arrived back exactly at 7:00 pm. every day since we asked at the "shore excursions dest on ship how to get refunds for the lack of busses and screwing up our day. Princess cruises is responsible but decline to refund. Our booking number was GT3GVD and cruise date was...
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2.2
Product
Princess Cruises Cruise Booking
I liked
  • Cruise
I didn't like
  • Customer service for booked shore excursion
#1151572
Reply to reviews
Three of us were going on a cruise but Princess only booked one of us on the Airline flight.Princess charged all three of us as it showed up on our Itinerary, one was booked but the other two were never "BOOKED". Big blunder! Had I not caught their mistake two of us...
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h.kitchener
h.kitchener

Apparently, more than just one cruise line has inept personnel booking the airline portion of a cruise. Three years ago we booked an expensive cruise with Holland America and ...

Product
Princess Cruises Cruise Booking
#1018395
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If you do buy AON ins.then Princess is your insurer not the insurance company so if you have 1 person that has surgery before trip leaves and claims it to the insurance company and one person is still going but wants to have someone fill the empty space in the room...
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1.0
Product
Princess Cruises Cruise Booking
I didn't like
  • Overcharging consumer
  • Customer service representative
  • Collusion with aon ins company
#910696
Reply to reviews
On 6/14/2016 I booked a cruise for my friend and myself.Christine, the customer service person made a mistake by over charging me $2175. She acknowledged that was her mistake and she told me that she already refunded the money into my credit card as we spoke. On...
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2.2
Product
Princess Cruises Cruise Booking
I liked
  • Cruise and ship
I didn't like
  • Customer service reps
#869807
Reply to reviews
I rang Princess Cruises and after spending over an hour on the phone they informed me it would be fixed up but my Bank Statement has shown that one of the items was not taken off. So I rang Princess Cruises again and explained the situation and was told that my...
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Product
Princess Cruises Cruise Booking
#847665
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A week after the sailing date I happened to look up my bank details and discovered I was being charged my travelling partners expenses I immediately got onto Princess Cruises and informed them what was being done. I gave them the dates and amounts and they said they...
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1.0
Illawong, New South Wales
Product
Princess Cruises Cruise Booking
#846361
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My Email to the president of Princess Cruises says it all... Jan, I had my first cruise with Princess and was in heaven in March of 2014. I thought this was one of many to come with your company for my husband and I until I had to deal with your customer service people...
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1.0
Product
Princess Cruises Cruise Booking
I liked
  • Actual cruise and ship
I didn't like
  • Customer service reps
  • Customer service department
#589451
Reply to reviews
Hi, we are looking for victims like us. Please feel free to contact me: mcpasso@gmail.com, or add me on facebook, if you have been mistreated by Princess Cruises and want to take some action against this unethical and unreliable big corporation, to pursue your rights...
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Anonymous
Tom

Take the company to small claims court. Your claim is convincing.

Anonymous
Anonymous

Emotional damages? Get over yourself. You're blaming the company because you can't read and understand travel requirements? Seriously what is adding you of Facebook going to d...

Product
Princess Cruises Cruise Booking
#409350
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