Product: Princess Cruises Cruise Clear all filters (0 of 19 reviews match)
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Worse then losing the luggage was the repeated poor responses to their mistake! I’ve been an Executive for 35 years and NEVER ever would have treated customers the way they repeatedly did!!!! They should have assigned a person to us thru the stay, acknowledged it was on another ship quicker, provided money for a swimsuit, tanning lotion, cover up , sleepwear and have other then men’s underwear in gift shop, essentials for grooming and arranged for laundry to be returned sooner! It took me until Tuesday to get them to pick up our laundry and return in two hours!!! Princess not only dropped the ball but they smashed it! They did credit $150 to each account and told us to buy suits on Princess Cays but they were all bikini’s!!! We are NOT that size. When we returned to buy on ship of course it was closed as were docked! I am a Platium member and my guest is Ruby. What a joke! We expect full reimbursement for our cruise and flight. We would not have fl...
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h.kitchener
h.kitchener

Sorry about your experience. I remember being on a 25 day tour through Eastern Europe where a nice old lady's luggage never did arrive. Later on you will think about this and ...

1.4
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Princess Cruises Cruise
#1232304
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I caught the toe of my shoe on the metal part of the top stair going into the theater.Was taken to the medical office for check up and now have a bill for 919.68. I would think princess cruise line would have to carry insurance in case a passenger was injured while...
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user17623484
user17623484

You should sue them for accident, pain and suffering, etc. Find a lawyer who will take your case and get his fee from your winnings. Just tell him to be sure to leave some mon...

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Princess Cruises Cruise
#1206419
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Princess Cruises - Concerned

Royal princes vr3lxq. RoomR617 My concern princess cruise put u off On islands that r very dangerous St Lucia was very dangerous my wife came very close to losing her purse. Princess gave no indication About the danger. This was my 7th cruise on princess an all the cruise wanted was ur money. Iam going to try another line an see if any different.
3.6
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Exchange, Refund and Cancellation Policy
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Princess Cruises Cruise
#1141033
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Whatever happened to our Princess cruises?Stan McDonald would turn over in his grave if he knew what has happened to his "Love Boat", it has become the "Hate boats" of the cruise industry. I've never seen so many complaints from frustrated guests who only wanted a good...
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Anonymous
Anonymous

Serial complainers are a big problem in this industry. Stay home.

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Princess Cruises Cruise
#1095205
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Viator - Left at the Dock in Naples

Left at the dock in Naples!! Left at the dock in Naples!!. Ship disebarked late due to clearence delay. Received a letter from Princess. Viator would only refund half of payment. Reason to book with cruise
1.0
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Customer service
Exchange, Refund and Cancellation Policy
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Princess Cruises Cruise
#1081547
My mom saved all year to sail from San Francisco on a Mexican cruise over christmas.The cruise started off bad when she lost two days and two ports of the itinerary due to mechanical issues, to make the issue worse, the cruise lost an additional half day susposedly...
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Anonymous
anonymous

I was told that the Emerald Princess had over 700 "kids" on the last cruise of summer vacation last Sept. Grateful I missed that, we were on the next one with only a handful ...

1.8
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Princess Cruises Cruise
#1002249
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Princess Cruises - Irritated in Alaska
Princess Cruises - Irritated in Alaska
Princess Cruises - Irritated in Alaska
Princess Cruises - Irritated in Alaska
Our Alaska trip Sept 10 - 17 was booked almost a year in advance. Our room was a balcony and I had signed on for the "beverage package" at $750 for two people. In addition, I signed up for three excursions, one being the luxury coach train in Skagway that was for...
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Anonymous
Anonymous

Beware of EZ Aire, another entity where you book for air travel.I had the misfortune of booking through them for our forthcoming Mediterranean cruise. Despite clicking "flexib...

Anonymous
Anonymous

Princess is HORRIBLE! So is Carnival, and Holland America as they are now owned by Princess. Floating Prison, that's what I call them. And you won't get anything from Customer...

2.9
Product
Princess Cruises Cruise
I liked
  • Restaurants - specialty sabatinis
  • Steak house restaurant s
I didn't like
  • Excursion director
  • All inclusive drink procedure
  • Departure from ship- bus broke down
#936169
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Princess Cruises - Princess Cruise Lines = Floating Prison
What a horrific ''vacation.'' Filthy ship.Filthy room. The worst food I've ever eaten. Staff that ignores every and all requests. Green gunk all over my room phone. Previous cruisers contents still in the dirty fridge. Room Steward who would knock very lightly then...
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Anonymous
Gina

Princess is horrible. I got a free cruise with them so I thought why not. The why not is because Princess is bad. Bad service. Bad food. I wonder if they tell all their employ...

Anonymous
Reggie

Have never heard such rubbish have sailed on Princess over 60 cruises have never had a bad experience are as good as celebrity and far better then carnival and Royal Caribbean

1.0
Product
Princess Cruises Cruise
I didn't like
  • Rude staff
  • Dirty fridge
  • Creepy room steward
#919029
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My wife had an accident on board a shuttle bus and spent 4 hours in hospital in Belgium before returning to the ship EMERALD PRINCESS. This was day 2 of a 14 night cruise. For the remaining 12 days and nights not one person from the front desk/customer services has...
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PeopleLie
Anonymous

Princess is the worst. They get horrific reviews online. People paid tens of thousands of dollars and were treated like garbage. Beware: They also own Carnival and Holland Ame...

Anonymous
Anonymous

no response to date

2.0
Lissewege, Vlaanderen
Product
Princess Cruises Cruise
I liked
  • Food
I didn't like
  • Customer service department
#869305
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We took a short cruise in January 2016 from Ft. Lauderdale stopping at the little Princess beach complex on Eleuthera in the Bahamas and Grand Turk and then returning to Ft. Lauderdale. My only complaint was the outrageous pricing for WiFi service. It costs...
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Princess Cruises Cruise
#784951
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