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Contact Princess Cruises Customer Service

How to Reach a Person at Princess Cruises

Verified Contact Information

Toll-Free Number:

  • 1-800-774-6237
Call customer service
Send Message

Customer Service:

  • 1-661-753-0000
  • +49 895 170 3450
    Germany
  • +91 120 475 0156
    India
  • +911 800 103 0306
    India
  • +3 490 299 9982
    Spain
  • +44 344 338 8663
    United Kingdom

Legal:

  • 1-866-288-5038

Media:

  • 1-866-329-2870
    Opt-out of Marketing Emails
  • 1-661-753-1530

Princess Cruises Emails:

General Info
Germany
Legal
Privacy Inquiries
Media
info@princesscruises.com

Princess Cruises Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Princess Cruises Phone Number
1 (800) 774-6237
Average Hold Time
00:04:35
Average Calls duration
11 minutes
Most Popular Princess Cruises Email Address
info@princesscruises.de
Princess Cruises Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (16% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Princess Cruises?

Most Popular Number:

(800) 774-6237
Total calls: 964 Issues resolved: 66 Last call: May 5, 2026

You can access the Princess Cruises live chat from their Contact Us page. Click the Help button at the top of the main page and find the Live Chat With Us link. You can also spot the Live Chat button at the bottom of the page. Enter the requested contact information and click Start the Conversation. Explain your issue to the Princess Cruises chat line operator and follow the instructions to solve it. The Princess Cruise customer service representative can answer your questions Monday through Friday from 9 a.m. to 12 a.m. ET. The Princess Cruises customer service hours on weekends are between 10 a.m. and 9 p.m. ET.

The Princess Cruises phone number for customer support is 1-800-774-6237. You can call Princess Cruises for information and help, and the agents will answer your questions and guide you to resolve the problem. The Princess customer service hours are Monday through Friday between 9 a.m. and 10 p.m. ET. They are also available on weekends from 11 a.m. to 8 p.m. ET. If you need to reach official representatives, you can ask the helpline operator for Princess Cruises corporate office phone number.

The Princess Cruises contact you can use to limit affiliate marketing offers is 1-866-329-2870.

The direct Princess Cruises email address to get in touch with the corporate office is not listed among the company contacts. However, you can use the Princess Cruises customer service email info@princesscruises.com to get contact information. The support team at this address also deals with general inquiries and provides assistance with any issues related to their services.

You can also use the Support Request form on their website to email your concerns to customer service. You can find it on their Contact Us page.

To discuss privacy policy issues with the Data Protection Officer, email privacypcl@princesscruises.com.

The press representatives can address media@princesscruises.com regarding media inquiries.

PissedConsumer Club

Contact Information

Princess Cruises Website:

Princess Cruises Help Center:

Corporate Office Address:

Princess Cruise Lines, Ltd.
24844 Avenue Rockefeller
Santa Clarita, California 91355
United States

Other Info (opening hours):

Locations:

Media Relations Department

Princess Cruises

24305 Town Center Drive

Santa Clarita, CA 91355

United Kingdom

Princess Cruises

Carnival House

100 Harbour Parade

Southampton

SO15 1ST

Germany

Inter-Connect GmbH

Arnulfstr. 31

Muenchen, Germany

80636

Fax: +498951 703451

Spain

Mundomar Cruceros

C/ Camino de Humera, 45

28223 Pozuelo De Alarcon

Madrid, Spain

28015

Fax: +34 912183172

India

704, 8th Floor, K M Trade Tower

Kaushambhi

Ghaziabad – 201010, India

More contact details

Fax:

+44020 7831 1410

Summary of Princess Cruises Customer Service Calls

1.3K TOTAL
CALLS
10:51 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Princess Cruises?

Request for Information Question:

  • “Need information on upcoming trip”
  • “Questions on filling out forms”
  • “I have applied for galley Steward potions but I don't have any response plzz help”

Payments and Charges Question:

  • “Query regarding extra charged onboard”
  • “My daughter and I have fully paid for our trip to Alaska but she cannot open the App, and is told ‘her birthdate does not match’ and ‘belongs to another user’”
  • “Unknown charges”

Product/ Service Question:

  • “Make a reservation. I do not recall my cruise director. However I am a platinum member”
  • “Complaintt”
  • “I have a cruise for 2 does it expire”

Refund Question:

  • “Refund”
  • “Refund not received”
  • “Have not yet received refund for two canceled excursions on June 14 the Caribbean princess Alaska”

Return/ Replace Question:

  • “Change account surname”
  • “Unable to change my address online”
  • “Change a reservation”

Shipping and Delivery Question:

  • “Cabin location”
  • “Port location”
  • “Packages and excursions”

Account Question:

  • “Lost password”
  • “Trying to send an email and everything I have tried is not going through. I need to sort out my Visa account charges.”
  • “Won’t let me into my cruise on app has my name wrong”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Unexpected booking cancelation?”
  • “Emergency cruise cancellation”

Employment Question:

  • “Job information verification”
  • “Seeking a job”
  • “Job”

Staff Question:

  • “I recived a offer letter in your company are you hiring any staff”
  • “Trying to locate my bag they evidently have zero customer service cannot even get someone to return a call”
  • “To send military service form”

Website/ Application Question:

  • “Sorry, I used your site in error. I just meant to call the customer.”
  • “Want to know if the migration is legit as I have they application form with me”
  • “App issues”

Cards Question:

  • “Change of card details”
  • “Lost card”
  • “Vaccination card. Can it be uploaded from my phone”

Other Question:

  • “Book a cruise”
  • “Upcoming cruise”
  • “Bookingokn”

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