Contact Princess Cruises Customer Service
Princess Cruises Phone Numbers and Emails
Toll-Free Number:
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(800) 774-6237
Customer Service:
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(661) 753-0000
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+49 895 170 3450Germany
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+91 120 475 0156India
Princess Cruises Emails:
How to Contact Princess Cruises?
Most Popular Number:
| Total calls: 815 | Issues resolved: 52 | Last call: Jan 16, 2025 |
Princess Cruises Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Princess Cruises Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Princess Cruises is 8007746237. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 74% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 14 minutes.
Be prepared for the call as Princess Cruises may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Princess Cruises Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Princess Cruises is 8007746237. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 74% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 14 minutes.
Be prepared for the call as Princess Cruises may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Princess Cruises mainly because of request for information, product/ service, payments and charges.
28% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Princess Cruises is info@princesscruises.de. 35% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Princess Cruises Website:
Princess Cruises Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
Media Relations Department
Princess Cruises
24305 Town Center Drive
Santa Clarita, CA 91355
United Kingdom
Princess Cruises
Carnival House
100 Harbour Parade
Southampton
SO15 1ST
Germany
Inter-Connect GmbH
Arnulfstr. 31
Muenchen, Germany
80636
Fax: +498951 703451
Spain
Mundomar Cruceros
C/ Camino de Humera, 45
28223 Pozuelo De Alarcon
Madrid, Spain
28015
Fax: +34 912183172
India
704, 8th Floor, K M Trade Tower
Kaushambhi
Ghaziabad – 201010, India
Fax:
Princess Cruises Customer Service Reviews
Princess Cruises: Poor Service, Lack of Accountability, and an Insulting Gesture of "Good Faith"
On 16 August 2024, I confirmed, booked, and paid a deposit for a 7-day cruise for 2 departing from Sydney on 30 November 2024 and returning on 7 December 2024, covering stops in Hobart, Port Albert, and Melbourne.
What started as an exciting holiday plan turned into a frustrating and unacceptable ordeal due to the abysmal customer service and lack of professionalism from Princess Cruises.
On 25 September 2024, I received an email from reservations@***.com stating:
"Our records indicate that a refund is due to you. Refund details are as follows: AUD 2,229.25."
Despite confirming the legitimacy of this refund on 26 September 2024, following numerous calls and emails, the refund process became a nightmare.
From 26 September to 31 December 2024, I spent countless hours trying to follow up on the promised refund, only to face conflicting statements and unhelpful responses from the Princess Cruises team.
On 31 December 2024, I was finally notified by a Customer Liaison Representative that the refund of AUD 2,229.25 had been processed incorrectly against my booking and would not be credited to my account.
It took over three months for this information to be conveyed, during which Princess Cruises failed to communicate adequately.
Adding to the frustration, their own records indicated multiple attempts to process the refund on the following dates:
20 September 2024
2 October 2024
9 October 2024
27 November 2024
These repeated errors and conflicting updates demonstrate a severe lack of organization and professionalism. Throughout the whole process, the communication was appalling, and the customer service team seemed disjointed, offering no resolution or accountability for their mistakes.
To add insult to injury, in a so-called gesture of "good faith," the Customer Liaison Representative offered a $250 per person credit for a future cruise with Princess Cruises, valid only for 12 months.
This offer was not only insufficient, but also insulting given the time, stress, and energy spent on trying to resolve their mistake. Expecting a customer to rebook with them after such an experience is audacious and completely tone-deaf.
This experience has left me with no confidence in Princess Cruises ability to manage customer service effectively or handle even the most basic administrative processes.
Based on my experience, I strongly advise potential travelers to consider alternative cruise lines that prioritize professionalism customer satisfaction, and excellence.
Princess Cruises extremely poor online reviews speak for themselves.
It would help if the folks at Princess spoke English. They are all friendly, however, there are communication issues and spelling errors when they try to help with anything written.
I was hung up on and also given contradictory information from two customer service representatives. I dont have faith they will be able to settle my air/hotel booking complaint to my satisfaction.
How Good is Princess Cruises's Customer Service?
Summary of Princess Cruises Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Princess Cruises?
Request for Information Question:
- “I need to discuss my trip details cuz somebody trying to steal my money”
- “Discuss difficult family situation”
- “Questions on booked cruise”
Payments and Charges Question:
- “First responder’s discount”
- “Billing department”
- “Overcharge on Sun bill for 12.14.24 cruise”
Product/ Service Question:
- “Complaint”
- “Itemized items purchased on ship”
- “Single day internet pass price”
Refund Question:
- “Left glasses , Want a refund on spa services.”
- “Cruise refund”
- “Refund on unsatisfactory results on a spa treatment.”
Account Question:
- “Won’t let me into my cruise on app has my name wrong”
- “Can't reach family member on cruise”
- “To verify my cruise”
Return/ Replace Question:
- “Change room”
- “Change reservation”
- “Hotel Reservation change”
Activation/ Cancellation Question:
- “To cancel a friends and family cruise 7N8T8W do to I’ll ess”
- “Cancel cruise”
- “Cruise canceled reason”
Shipping and Delivery Question:
- “Delay date of cruise”
- “To have my medallion delivered”
- “Flight delays”
Employment Question:
- “Job information verification”
- “Seeking a job”
- “Job”
Staff Question:
- “I recived a offer letter in your company are you hiring any staff”
- “Trying to locate my bag they evidently have zero customer service cannot even get someone to return a call”
- “To send military service form”
Website/ Application Question:
- “Sorry, I used your site in error. I just meant to call the customer.”
- “Want to know if the migration is legit as I have they application form with me”
- “App issues”
Cards Question:
- “Change of card details”
- “Lost card”
- “Vaccination card. Can it be uploaded from my phone”
Other Question:
- “Can’t print our birding pass”
- “Transit from airport”
- “Future cruise”
Compare Princess Cruises Customer Service To
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