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Very unpleasant bugbites on board of Royal Princess from Barcelona to Rome 5/27/17 - 6/3/17. Stateroom #14218. I went to the help desk on the ship early morning of June 3, showed all my bites to the gentleman and the lady on duty that morning, and asked to see a...
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1.0
I didn't like
  • Customer service with the dispute department
#1112351
Reply to reviews
We had traveled MANY times with Princess and unfortunately we had to cancel a cruise about a month ago. The cruise was scheduled for next year (6 months away). We requested a refund of our deposit and we were referred to "travelclaim.com". "travelclaim.com" is a SCAM....
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#1108478
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Whatever happened to our Princess cruises? Stan McDonald would turn over in his grave if he knew what has happened to his "Love Boat", it has become the "Hate boats" of the cruise industry. I've never seen so many complaints from frustrated guests who only wanted a...
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Anonymous
Anonymous

Serial complainers are a big problem in this industry. Stay home.

#1095205
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Princess Cruises Hawaii Cruise Review

Princess Cruises
#979574
2.4
Details
Overall poor service on recent roundtrip from LA to Hawaii on the Star. Entertainment was subpar, ship was very worn in areas. Food in dining room was good.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Princess Cruises Cruise Review

Princess Cruises
#679570
2.9
Details
No dancing on Princess!!!! Tried the new Princess ship the Regal Princess and they have gotten rid of dancing in the Wheelhouse Bar and have eliminated completely the Explorers Lounge. When I contacted Princess they told me to try other ships. In short, Princess has disinvited dancers. Our dance group will dance elsewhere and suggest you do the same.
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Customer service
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Product or Service Quality
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Quality of Food
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Re cruise 9c2wxd Star Princess Dec 2015 -30-day cruise on Star Princess around South America I recently received a letter of collection from Caine and Weiner on behalf of Princess Cruises in the amount of $191.18. At the end of the cruise, I paid our bill of $546.22 in...
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2.6
I liked
  • Ports of call
I didn't like
  • Food in crown grill
#1077949
Reply to reviews
Three of us were going on a cruise but Princess only booked one of us on the Airline flight. Princess charged all three of us as it showed up on our Itinerary, one was booked but the other two were never "BOOKED". Big blunder! Had I not caught their mistake two of us...
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h.kitchener
h.kitchener

Apparently, more than just one cruise line has inept personnel booking the airline portion of a cruise. Three years ago we booked an expensive cruise with Holland America and ...

#1018395
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My mom saved all year to sail from San Francisco on a Mexican cruise over christmas. The cruise started off bad when she lost two days and two ports of the itinerary due to mechanical issues, to make the issue worse, the cruise lost an additional half day susposedly...
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Anonymous
anonymous

I was told that the Emerald Princess had over 700 "kids" on the last cruise of summer vacation last Sept. Grateful I missed that, we were on the next one with only a handful ...

1.8
#1002249
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I cruised with carnival, November from Tampa, Florida. I purchased art on board, paid for the art on my sign and sail account. I chose not to take the art work from Park West and cancelled the order within a week of sailing November 12. I cannot get Park West or CCL to...
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h.kitchener
h.kitchener

Dispute the charge with Amex.

2.1
#1000550
Reply to reviews
This was sent to 2 different e-mail addresses with NO RESPONSE To Whom It May Concern, My husband and I have just returned from a Panama Canal Cruise on the Coral Princess.We were in cabin ---- This was our 3rd Princess Cruise and it will be our last. Your anytime...
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2.9
#958062
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Princess Cruises - Irritated in Alaska
Princess Cruises - Irritated in Alaska
Princess Cruises - Irritated in Alaska
Princess Cruises - Irritated in Alaska
Our Alaska trip Sept 10 - 17 was booked almost a year in advance. Our room was a balcony and I had signed on for the "beverage package" at $750 for two people. In addition, I signed up for three excursions, one being the luxury coach train in Skagway that was for...
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Anonymous
Anonymous

Beware of EZ Aire, another entity where you book for air travel.I had the misfortune of booking through them for our forthcoming Mediterranean cruise. Despite clicking "flexib...

Anonymous
Anonymous

Princess is HORRIBLE! So is Carnival, and Holland America as they are now owned by Princess. Floating Prison, that's what I call them. And you won't get anything from Customer...

2.9
I liked
  • Restaurants - specialty sabatinis
  • Steak house restaurant s
I didn't like
  • Departure from ship- bus broke down
  • Excursion director
  • All inclusive drink procedure
#936169
Reply to reviews
We booked an aft balcony on the Ruby Princess for 9/4 - 9/11/16. The room # C752 was just what we had we had expected. What we didn't expect was to find several service dogs on our floor and the floor below us. There were two problems with the location of our room...
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3.9
I didn't like
  • Service animals on our floor
#925859
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